Complaints Handling

This online course is a must have for everyone and anyone. Whether you deal with the public or in a health and social care or education setting. The course analyses the methods of responding to complaints and how to handle them in an efficient and professional manner as well as how to identify incidents and errors.

• Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
• Describe who to ask for advice and support in handling comments and complaints;
• Explain the importance of learning from comments and complaints to improve the quality of service;
• Describe how to recognise adverse events, incidents, errors and near misses;
• Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
• Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.